ISO 9001:2000 is an international standard that gives requirements for an organization’s Quality Management System ("QMS"). It is part of a family of standards published by the International Organisation for Standardisation ("ISO") often referred to collectively as the "ISO 9000 series".

The ISO 9000 family addresses "quality management". This means what the organization does to fulfill:

• the customer's quality requirements, and
• applicable regulatory requirements, while aiming to
• enhance customer satisfaction, and
• achieve continual improvement of its performance in pursuit of these objectives.
  
  

This means that your supplier has established a systematic approach to quality management, and is managing its business to ensure that your needs are clearly understood, agreed and fulfilled. Sources: ISO 9001:2000 What does it mean in the Supply Chain, ISO 9000 / 14000

Quality People: Our team consists of professionally apt technical experts. Our selection process is rigorous and ensures that people’s vision and interests are aligned with ours, before they join.

Quality Process: We believe in having systems to ensure repeatability and bring about maturity. Our processes consist of a minimal set of controls that do not hamper individual creativity.

Agility: Softech believes strongly in the agile principles such as “people over process”, and “working product over documentation”. Bare minimum process controls and documentation is decided based on current needs and risks, to maintain agility without losing control.

Automation: Most of our internal functions are automated via various tools of the trade, bringing about greater visibility and tracking.

Flexibility: Softech deals with customers in a very flexible manner. We do not impose needless rules; instead we go out of our way to achieve a win-win relationship with our clients.

Visibility: Customers are allowed access to detailed information as to the progress of their projects and requests, via automated tools and progress reports.